Shipping

Free to the continental U.S. This excludes International shipping and U.S. states and territories that are not contiguous (i.e. Puerto Rico, Guam, Alaska, etc.)

For international shipping. Contact us at info@gernienyc.com.

 

Returns

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your return of unused & unworn, or defective merchandise within 30 days of your receiving it. 

Returned merchandise should include the packaging and must be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective. We will inspect all items upon return.

 

Return Within

Credit Options Available

0-30 days from the delivery date

  • 100% of purchase price
  • Exchange
  • Store Credit Only

30-60 days from the delivery date

  • Exchange
  • Store Credit Only

(All LAST CALL Merchandise)

0-15 days from the delivery date

  • 100% of purchase price
  • Exchange
  • Store Credit Only

(All LAST CALL Merchandise)

15-30 days from the delivery date

  • Exchange
  • Store Credit Only

 

  

Return Directions: 

1. Go to the GernieNYC Returns Center and enter your Order ID# and Email.

2. Follow online instructions then download and print your return label. 

3. Please pack shoes in the original shoe box and then put the shoebox in an original or similar-type carton along with the copy of the original order. 

4. Affix Shipping Label to outside of the carton and drop off at your nearest postal location. 

5. Please allow 7-14 days for Refunds to be processed and posted to your Credit Card. 

6. For exchanges we usually process them as soon as 24-48 hours. If you need an updated and faster exchange please call our customer service center at 1212-575-2254 and we will do our best to expedite the process. 

If you for any reason cannot print the return label or are missing the shoe box, please email us at info@gernienyc.com or call us at 1800-558-4604 during our normal business hours and we will do our best to assist you. 

Free shipping

Enjoy free express shipping when you shop Gernie.