Return Directions: 

1. Enter your Order ID# and Email in section below.

2. Follow online instructions then download and print your return label. 

3. Please pack shoes in the original shoe box and then put the shoebox in an original or similar-type carton along with the copy of the original order. 

4. Affix Shipping Label to outside of the carton and drop off at your nearest postal location. 

5. Please allow 7-14 days for Refunds to be processed and posted to your Credit Card. 

6. For exchanges we usually process them as soon as 24-48 hours. If you need an updated and faster exchange please call our customer service center at 1.877.314.2075 and we will do our best to expedite the process.


Free shipping

Enjoy free express shipping when you shop Gernie.